In fall 2009, Verizon was pummeling AT&T with a series of “map” ads, claiming that AT&T’s spotty 3G network was to blame for poor service. Even if AT&T had wanted to respond with iPhone ads, Apple would have refused. “We would have been letting them use the iPhone to put lipstick on a pig.”
Wired repeatedly tries to blame Apple for AT&T’s network problems. Steve Jobs refused to cripple YouTube on the iPhone. Apple didn’t advertise for AT&T. Apple wanted tethering. Apple used nonstandard chips. All these things caused the AT&T network to collapse under load.
AT&T: it’s your network and you need to get your shit together. Don’t blame the iPhone for your issues. The iPhone works great in other countries off your system, and you have done nothing but ruin the experience for us here.
AT&T has raised prices, killed unlimited plans, and simply not kept up with the demand on their network. These days, I actually use the Skype app to make calls when I’m at the office. My iPhone fails as a phone because of AT&T.
AT&T has become a mere toll-taker on the digital highway, an operator of dumb pipes that cost a fortune to maintain but garner no credit for innovation or customer service. Meanwhile, the likes of Apple and Google will continue to pump out products that push the limits of what the carriers can provide, training customers to use more and more data.