The @delta bait and switch tactic

Here’s Delta’s business model:

1. Sell you an inexpensive flight months in advance. Awesome. You book hotels, buy non refundable show tickets, make restaurant reservations, etc.

2. Closer to the flight date, Delta dramatically changes the details of the flight. Note: my latest change has me in *a different airport*. It’s NOT a small change.

3. They offer you a full refund, but at this point all the other airlines are more expensive since it’s so close to the flight date.

4. You have no choice but to keep the shitty Delta flight.

What I learned: go ahead and pay more up front to fly a better airline. It’s worth it.

3 comments

  1. That’s a horrible customer experience, not to mention unacceptable customer service. Maybe they’ll see this and make it up to you somehow? Sorry you had to go through that Sachin! #sucks

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