“If your open up your ears for five seconds, you’ll know what to do.” – David Topper, Goosecross Cellars

“If your open up your ears for five seconds, you’ll know what to do.”

“…great wine isn’t enough – customer service and genuine customer relationships remain the heart and soul of who we are. When asked about the future, we explain that our new inspirations come from our customer’s constructive advice and embracing new technologies as they evolve to provide ever clearer, and more pertinent communications with those that trust in us.”

Very wise words from David and Colleen Topper, the owners of Goosecross Cellars in Napa, CA.

A few weeks ago, Kate and I attended their 25th anniversary gala dinner. David is deeply involved in social media. You’ll find him on Twitter, Facebook, and even BackType. He always has a pulse on what people are saying about Goosecross.

Their words highlight Goosecross’s dedication to customer service. This, more than anything else is why I proposed to Kate at Goosecross, why we’re wine club members, and why we were celebrating their anniversary with them. (Their Howell Mountain Cabernet is another good reason 🙂 ).

Many thanks to David, Colleen, Nancy, Jose, and the rest of the Goosecross staff for inviting us to the celebration. We look forward to drinking Goosecross wine for years to come.

If you’re planning a trip to Napa, make sure to stop at Goosecross!

Img_8431

Nancy is pouring wine before the main event.

Img_8447Img_8444

Crush!

Img_8462Img_8466

Nancy, the barrel thief. We got tastes straight from the barrel.

Img_8477Img_8478Img_8481Img_8485Img_8487Img_8495

Delicious dinner. First time seeing a “Kate Agarwal” table card.

Img_8491

David and Colleen gave great speeches.

Img_8502Img_8510Img_8516

Staff photos.

Img_8536

Kate wants to dance. Or go home. I can’t tell.

3 comments

  1. Sachin – Now that you told everyone how I stay on top of social media and everything "Goosecross", you realize that you left me no option but to respond!As it’s said, we were born with two ears and one mouth for a reason… to listen twice as much as we speak. With that philosophy in mind, our customers have guided our continued success over the years.We sincerely appreciate the relationship with you and your lovely wife Kate and we were proud to have you with us to celebrate our winery’s 25th anniversary.Thanks for the post and we look forward to seeing you again soon. Until then, be well my friend.David

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s