My iPhone stopped functioning as a phone on Saturday. I could use the device on WiFi but couldn’t make or receive calls, texts, or 3G data. I’d like to blame AT&T for this, but it was definitely an iPhone issue.
Being without a phone is painful. I’m definitely over dependent on mine. I feel lost without it.
Getting my iPhone replaced couldn’t have been easier or more pleasant.
- I went to the Apple Retail website and made an appointment to see a Genius. I hate the inefficiencies of standing in line (as I blogged about here). So this makes a lot of sense to me.
- I arrived at my scheduled time and walking up the stairs, I saw my name on the screen above the Genius bar as “next customer for iPhone.” I got a warm and fuzzy feeling inside.
- The Genius attendant greeted me by name and noted down my issue. Incredible.
- I waited just a few minutes before a Genius could help me with my issue. He ran some diagnostics, and then promptly said he would replace my phone. Wow.
- One of the great features of the iPhone is when you sync, it backs up the entire phone. So I was able to restore that backup to my new iPhone in just a couple clicks. It restored not just my contacts and email, but also my SMS history, my apps, all my data within those apps, even which web pages I had open in Safari. It restored my life.
Before phones got smart, losing a phone or replacing a phone meant you lost all your contacts. I still remember people on Facebook asking, “I replaced my phone. Please send me your number.” But the iPhone went further than just restoring contacts. They made it completely painless to get your life back in order when you replace your phone.
One thing on my phone that I love having: the entire SMS history between me and Kate from our first date until today.
What other gems are hidden in SMS history? When I first saw Kate on the night we met, I messaged my friend Roy because I needed a wing man. We still have the proof.
This is why Apple isn’t just a company that makes products I use, but a company that powers my digital life and memories. Apple brings me joy.